1.Do you ship worldwide?
——Yes, we ship all over the world.

2.Where you ship goods from?
——We ship the jewelry items from China.

3.What is the shipping cost & shipping time?
——Free shipping for all orders and shipping time approx 10-14 business days; 20-25 business days during CNY(Chinese New Year) holiday period. 

4. What payment methods do you accept?
— We currently accept Wise, Remitly, Alipay, and WeChat Pay. Wise and Remitly also support credit card payments. PayPal is not available.

5. How do i track my order?
——Track by our website top or bottom menu " Track Your Order".

6. Can you help me find the item I want if it's not listed on your website?
——Absolutely! Our collection is constantly updated, but if you don’t find your desired piece, contact us.

7. Do you offer express shipping? How much does it cost?

——Yes, we offer commercial express courier shipping for faster delivery. The cost depends on the size and weight of the package. Please contact our customer service before placing your order and we will provide you with a quote.

8. What if my package is held by customs or seized?

——We stand behind every shipment we send. If your package is held by customs, seized, or shows no tracking update for more than 1 month and is considered lost, we will arrange either a reshipment or a refund, depending on your preference. This service is provided at no extra cost, as it is already included in the shipping fee.